All orders are shipped via Ground service. Expedited shipping available for an additional fee. Our daily order cut off time is 11:00 (CST) for same day/overnight and two day shipping. Please contact our sales department for expedited and international shipping rates. Returns accepted 30 days from date item(s) received Exchanges accepted 30 days from date item(s) received 15% Restocking fee with all returns and exchanges Item(s) must be returned in original packaging Item(s) must be returned is same condition as received Licensed software not eligible for returns or exchanges (no exceptions) Buyer is responsible for all return and exchange shipping costs and must provide proof of delivery Refunds will be made using the same payment method that was used at purchase, within thirty (30) days from the date we receive the return. International Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. OEM Diagnostic Tools is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.